Our rings are made according to US sizing standards. To ensure a perfect fit, we recommend getting your finger(s) measured.

However, if you prefer to measure yourself, you can order our free ring sizer or follow these easy steps:

1. Wrap a string around your finger or place it across the diameter of an existing ring for reference.

2. Ensure the string is tight to obtain accurate measurements.

3. Mark where the ends of the string meet and measure the length in millimetres (for circumference) or diameter (for inner diameter).

4. Download our pdf chart to determine your size based on the measured circumference or inner diameter.

For thicker band rings, keep in mind they may feel tighter as they cover more surface area on your finger. If you're between sizes or prefer a looser fit, we suggest sizing up for thicker bands to ensure comfort.

Finding the right necklace length is simple with these steps:

1. How to Measure

• Use a flexible measuring tape or string. Wrap it around your neck where you’d like the necklace to rest.
• Note the length, and for chokers or thicker pieces, add 1.25 cm (0.5") for comfort.

2. Understanding Necklace Lengths

• Choker (35–40cm/14–16"): Sits snugly around the neck.
• Princess (45cm/18"): Just below the collarbone, great for everyday wear.
• Matinee (50–60cm/20–24"): Ideal for layering or higher necklines

3. Additional Tips

• For layering, use varying lengths to create a balanced look.
• Consider the occasion—elegant events may call for longer pieces, while casual settings suit shorter styles.

Record your measurement for easy reference, and you’ll always pick the perfect necklace to complement your look!

To determine your bracelet size, follow these simple steps:

1. Measure your wrist:

• Use a tape measure or strip of paper to wrap around your wrist where you would normally wear the bracelet.

2. Record your wrist size:

• If using a strip of paper, ribbon, or cord, mark the end and measure the length against a ruler. This is your wrist size.

3. Allow for comfort:

• We suggest adding an extra 1.25 cm (0.5") to your wrist circumference measurement for a comfortable fit. You should be able to fit two fingers between the bracelet and your wrist.
• Adjust the size according to your preference, whether you want a snug, comfortable, or loose fit.

Most of our chain bracelets come with an extension chain, but not all pieces include this feature.

If you require a custom size not listed on our website, please contact us so we can make it for you.

Our United Bracelets jewellery features high-grade cubic zirconia, loved for its brilliant sparkle, durability, and diamond-like beauty at an affordable price. Crafted with care, each piece is designed to stay stunning over time.

Clean After Each Wear: Gently wipe your jewellery with a flannel or lens cloth to remove makeup and skin oils.

Store Properly: Keep your jewellery clean, dry, and stored in a zip bag or airtight container.

Avoid Water: Do not wear your jewellery in hot tubs, pools, or the ocean.

Stay Chemical-Free: Keep perfume, hairspray, sunscreen, lotions, and other chemicals away from your jewellery.

Remove Before Bed: Always take your jewellery off before sleeping.

Polish Carefully: Use your included suede pouch or polishing cloth to gently remove dark spots if needed, but avoid overpolishing.

For more tips or detailed care advice, feel free to contact us!

FREE Worldwide Shipping on orders over AU$70/NZ$75/GB£40/US$50

Rates under this value will vary by location, and will display at checkout.

Our full shipping policy can be found here.

We know how important it is to receive your order quickly, especially with express shipping. If your order includes custom-made items, please note that our 5–10 business day processing time applies before shipping begins.

Express shipping starts only once your handcrafted piece is ready to ship. Rest assured, we’re working hard to create your unique item, and it will be worth the wait!

For updates, feel free to contact us—we’re happy to help!

Production Time

Our team works hard to create personalised items that are perfect for you. While most orders are dispatched within 5–10 business days. We appreciate your patience and promise that the wait will be worth it!

Note: Processing times for made-to-order items may vary during peak seasons.

Shipping Time

Most orders arrive within 2–5 business days after dispatch.

Track your package here or follow the links from your shipping confirmation email.

Still can't find it? Please contact us. Once we have that information, we'll get back to you ASAP with more details on your package status.

Free & Easy 100-Day Returns

If you’re not completely satisfied with your purchase, you can return new, unworn items within 100 days of delivery for exchange or store credit.

Please log into your account here to request a return.

Our full returns policy can be found here.

Sorry, but only one discount code may be used per order.

Please contact us with your discount code. Once we have those details, we'll apply the discount code for you and refund the difference.

Please note, discount codes that are received after your order has been placed cannot be applied retrospectively.

Orders for personalised items are put into production immediately after submission. If you wish to cancel, please notify us within 12 hours of placing the order. Cancellations after 12 hours will qualify for an exchange or store credit.

Cancellations can only be processed if the item has not yet shipped. Once your cancellation request is received, it will be processed on the same day. To cancel your order, please contact our care team here.

Once you've placed an order, changes are usually not possible. However, if you contact our care team within 12 hours of ordering, we’ll do our best to assist you.

We stand by the quality of our products and offer a 2 year warranty to ensure your satisfaction.

What’s Covered:

• Defects like broken chains or clasps
• Issues with materials, such as gold fading or silver tarnishing
• Incorrect product specifications or damage during shipping

What’s Not Covered:

• Normal wear and tear
• Damage caused by misuse or accidents
• Unauthorized repairs, loss, or theft

Solutions We Offer:

• Free Replacement or Remake for eligible items
• Store Credit for future purchases

How to Use Your Warranty:

1. Contact Us with details and photos of the issue.
2. We’ll Review your case and find the best solution.
3. Resolution includes a replacement, remake, store credit, or other options tailored to your preference.

If you have an issue, reach out to our care team — we’re here to help!

We’re sorry for any inconvenience caused. Follow these simple steps to resolve the issue:

1. Check the Warranty
   Review our 2 year warranty policy to confirm if your item is covered.
2. Take a Photo
   Snap a clear picture showing the problem.
3. Contact Our Care Team
   Reach out to us, include the photo, and we’ll guide you on the next steps.

Thank you for your patience and understanding!

We’re sorry for any trouble this may have caused! If your item doesn’t fit, please reach out to our care team for support. For necklaces and bracelets, kindly provide a photo of the item laid flat, end to end, with a ruler beside it for reference. This helps us find the best solution for you.